Shipping Policy

We have a very simple Shipping Policy.

  • All orders are packed within 1-24 hours after order confirmation and shipped within the next 4-8 hours (working hours only).

  • Express shipping parcels are packed and ready for pick up in the first 4 hours itself (during working hours).

  • We ship Pan India and Internationally via various registered delivery partners and may charge a shipping fee depending upon the order value and distance.

  • For International orders, please write to us at  linenstudio.in@gmail.com with the item details along with the shipping details before placing the order. However, we will confirm the delivery charges, tax and other charges within 24 hours and you can pay the same accordingly.

  • The tracking details of the shipment along with the carrier information will be messaged or e-mailed to you once the product has been dispatched from our end.

  • All our products are quality checked and come in a tamper proof packaging. Please do not accept the delivery if you notice that the package is tampered or damaged. In such events we request you to take photos of the tampered/damaged area, do not sign acceptance of the package, and return the package back to the carrier. Should you accept such a package, it will be deemed that the product was received in a good condition.

  • We request you to disclose your email ID and phone number along with your complete postal address with a landmark to ensure a timely and hassle free delivery. 

  • In most cases, you can expect to receive the order within 2-5 business days.

  • Please note that in certain cases, the delivery agency takes longer to deliver the parcel and in such cases, we are only responsible for the safe delivery of the parcel, not the delay.

  • Once the order is paid for, confirmed and cut, we can not change or alter the order in any way. 

  • All communication in case any, needs to be via WhatsApp message only on +91 6379589099.

  • Incase a parcel has been lost in transit by the delivery agency, we (Linen Studio) are 100% responsible for it after the agency confirms and claims responsibility of the lost parcel. In such case, we will either resend the shipment or issue full refund as per the customers choice. Please note that parcels lost in transit can take anywhere between 3 to 7 working days from the delivery agency's side for confirmation. We, Linen Studio are no way involved in it.

  • In the highly unlikely case that the delivery agency claims/ tracking shows a parcel has been delivered but the customer claims that they have not received it, we request the customer to check with all their family members, staff, security and neighbours if somebody else might have received it for them. The customer needs to file a claim and send a missing shipment e-mail to the delivery agency asking them to check and confirm the issue.

  • Once confirmed by the agency, we can either resend the parcel or issue a full refund as per the customers choice. Please note that such cases have NEVER occurred till date and might take anywhere between 3 to 7 working days from the delivery agency's side for a confirmation. We at Linen Studio, are not involved or responsible in anyway in such case.